Learn how to change mobile number in UMEED Portal for Waqf. Step-by-step guide, legal rules, OTP issues, and official helpdesk details.
Many Mutawallis are unable to access the UMEED Portal after changing or losing the mobile number that was used during registration. Since the portal relies on OTP-based authentication, losing access to the registered mobile number can prevent users from logging in, updating Waqf details, or fulfilling their compliance obligations under the Waqf Act and the UMEED Rules.
As a result, searches such as “how to change mobile number in UMEED Portal”, “UMEED Portal mobile number change”, “how to update mobile number in UMEED Portal”, and “not receiving OTP in UMEED Portal” have become increasingly common among Mutawallis and Waqf administrators seeking a practical solution.
If you are facing the same problem, this guide explains whether you can change your registered mobile number, what the Unified Waqf Management, Empowerment, Efficiency and Development (UMEED) Rules, 2025 provide, whether an online option currently exists, the documents you may need, the official helpdesk process, and the practical steps to regain access to your UMEED Portal account.
How to Change Mobile Number in UMEED Portal
If you are searching for “How to Change Mobile Number in UMEED Portal” or “UMEED Portal mobile number change,” you are not alone. Since the launch of the UMEED Portal for Waqf administration, many Mutawallis have encountered a common problem—they have changed or lost the mobile number used during registration and are now unable to receive the OTP required for login.
Because the UMEED Portal uses OTP-based authentication, access to the registered mobile number becomes essential for managing Waqf records, filing information, and complying with statutory requirements.
The good news is that the Unified Waqf Management, Empowerment, Efficiency and Development (UMEED) Rules, 2025 recognize that a registered mobile number may change. However, many users are unsure about the procedure for updating it.
This guide explains the current legal position, practical process, documents you may require, common issues, and frequently asked questions regarding changing the registered mobile number in the UMEED Portal.
What is the UMEED Portal?
The UMEED Portal is an online platform introduced by the Ministry of Minority Affairs for digital management of Waqf properties across India. It enables Mutawallis and other authorized persons to submit statutory information relating to Waqf properties, maintain records, and facilitate transparency in Waqf administration.
Every registered user creates an account using:
- Mobile number
- Email address
- OTP verification
After registration, the portal authenticates users primarily through the registered mobile number.
Consequently, if your mobile number changes or becomes inactive, you may find yourself unable to access your account.
Why Your Registered Mobile Number is Important
Your registered mobile number serves several important functions within the UMEED Portal.
It is used for:
- OTP-based login authentication
- Identity verification
- Account recovery
- Filing and updating Waqf details
- Receiving official notifications
- Future compliance under the UMEED Rules
Therefore, losing access to your registered mobile number may prevent you from performing statutory obligations under the Waqf framework.
Can You Change Your Mobile Number in UMEED Portal?
Yes. The UMEED Rules recognize that the registered mobile number may be changed.
However, as of the date of writing this article, the publicly available user manual does not describe any self-service online option allowing users to independently change their registered mobile number from within the portal dashboard.
In other words:
- the Rules permit updating the registered mobile number,
- but the publicly documented online procedure for doing so is presently limited.
If you have lost access to your registered number, you should contact the official UMEED helpdesk for assistance.
What Do the UMEED Rules Say About Mobile Number Change?
Rule 5 of the Unified Waqf Management, Empowerment, Efficiency and Development Rules, 2025 deals with user registration on the portal.
The Rules require registration using:
- mobile number,
- email address,
- OTP verification.
Importantly, the Rules also contemplate situations where:
- the registered mobile number changes,
- the registered email changes, or
- a new Mutawalli takes over management of the Waqf.
The responsibility for ensuring that these details remain updated lies with the appropriate authorized person or the newly appointed Mutawalli, as applicable.
This demonstrates that the law itself recognizes that changes in contact details are a normal part of Waqf administration.
Is there an Online Option to Change the Mobile Number?
This is one of the most searched questions.
Based on the currently available public documentation:
There is no publicly documented feature allowing users to directly edit their registered mobile number after logging into the portal.
If such a feature is introduced in future versions of the portal, users should follow the official instructions published by the Ministry of Minority Affairs.
Until then, assistance must generally be sought through the official support mechanism.
Step-by-Step Process to Change Mobile Number in UMEED Portal
Although the Ministry has not yet published a dedicated online workflow for mobile number changes, the practical approach is as follows.
Step 1: Collect Your Documents
Keep the following information readily available:
- Existing registration details
- Waqf registration particulars
- Auqaf Number (if available)
- Aadhaar or other identity proof
- Appointment documents showing you are the Mutawalli
- New mobile number
- Registered email address
Having these documents ready may help the support team verify your identity more efficiently.
Step 2: Contact the Official Helpdesk
Explain that:
- your registered mobile number is no longer accessible,
- you cannot receive OTP,
- you wish to update your registered mobile number.
Step 3: Complete Identity Verification
The support team may request documents establishing:
- your identity,
- your authority to manage the Waqf,
- your existing registration.
Identity verification helps protect Waqf records against unauthorized changes.
Step 4: Await Confirmation
After successful verification, the competent authority or support team may process the request in accordance with applicable procedures.
Always retain copies of your communications and acknowledgements for future reference.
Documents You May Need
Although document requirements may vary depending on the facts of each case, users should be prepared to furnish:
- Aadhaar Card or another government-issued identity document
- Appointment letter or order as Mutawalli
- Existing UMEED registration details
- Auqaf Number
- State Waqf Board records (where applicable)
- New mobile number
- Registered email address
Providing complete information at the outset may reduce delays.
What if You Have Lost Access to Your Registered Mobile Number?
One of the most common situations faced by Mutawallis is that the mobile number used during registration is no longer available. This may happen because:
- The SIM card has been permanently deactivated.
- The mobile number has been surrendered to the telecom operator.
- The phone has been lost or stolen.
- The registered number belonged to a previous office bearer.
- The registered mobile number was entered incorrectly during registration.
- The previous Mutawalli is no longer managing the Waqf.
In such situations, you may be unable to receive the One-Time Password (OTP) required to log into the UMEED Portal.
Since OTP verification is linked to the registered mobile number, simply knowing your login credentials may not be sufficient to access your account.
Where you no longer have access to the registered mobile number, you should immediately contact the official UMEED Portal helpdesk and explain the circumstances. While awaiting resolution, preserve all records showing your appointment as Mutawalli and your previous registration details to facilitate identity verification.
What if the Registered Mobile Number Belonged to the Previous Mutawalli?
This issue commonly arises when a new Mutawalli assumes management of an existing Waqf.
If the earlier Mutawalli had registered the Waqf using his or her personal mobile number, the newly appointed Mutawalli may find it impossible to access the portal.
Fortunately, the UMEED Rules contemplate this situation.
Rule 5 recognizes that where there is a change of Mutawalli, the newly appointed Mutawalli is responsible for ensuring that the registration details, including the registered mobile number and email address, are updated.
Therefore, if you have been validly appointed as the new Mutawalli, you should:
- maintain documentary proof of your appointment;
- ensure that the State Waqf Board records correctly reflect your appointment, wherever required; and
- approach the UMEED Portal support mechanism for updating the registered contact details.
This helps maintain continuity in the management of Waqf records while preventing unauthorized access by former office bearers.
What if You Are Not Receiving OTP on the UMEED Portal?
Failure to receive an OTP does not always mean that your mobile number needs to be changed.
Before initiating a mobile number change request, consider the following:
- Verify that you are entering the correct registered mobile number.
- Check whether your mobile network has adequate signal strength.
- Ensure that SMS services are active on your mobile connection.
- Wait a few minutes before requesting another OTP.
- Confirm that the SIM card is active and has not been deactivated by the telecom service provider.
If the problem persists despite these checks, contact the UMEED Portal helpdesk for technical assistance.
Can You Change Both Mobile Number and Email Address?
Yes. The UMEED Rules recognize that both the registered mobile number and the registered email address may require updating.
If you have changed both your mobile number and your email address, mention both changes when approaching the helpdesk so that your account records can be updated together, subject to the applicable verification process.
Practical Situations Where Mobile Number Change May Become Necessary
A request to update the registered mobile number may arise in several practical situations, including:
1. Loss of SIM Card
The registered SIM card has been lost and cannot be recovered.
2. Number Permanently Deactivated
The telecom operator has permanently disconnected the number due to prolonged non-use.
3. Change of Mutawalli
A newly appointed Mutawalli requires access to the portal after taking charge of the Waqf.
4. Incorrect Mobile Number Entered During Registration
The account was created using an incorrect mobile number.
5. Registered Mobile Number Belonged to Another Person
The number originally used during registration belonged to an employee, volunteer, trustee, or another individual who no longer manages the Waqf.
6. Security Reasons
The registered mobile number has been compromised, requiring replacement to safeguard the account.
In each of these situations, the appropriate course is to seek assistance through the official support mechanism rather than attempting to create a duplicate account.
Legal Position on Updating the Registered Mobile Number
The UMEED Rules expressly recognize that a registered mobile number may change. This indicates that the regulatory framework does not treat the originally registered number as permanently fixed.
However, the Rules must also be read alongside the broader objective of ensuring secure and transparent administration of Waqf properties.
For this reason, authorities are expected to verify the identity and authority of the person requesting the update before modifying the account credentials.
Once a person satisfactorily establishes that he or she is the authorized Mutawalli or otherwise entitled to manage the Waqf, the updating of the registered mobile number should ordinarily be facilitated in accordance with the applicable procedure.
Conversely, permitting unrestricted changes without adequate verification could expose Waqf records to unauthorized access and manipulation.
Accordingly, identity verification serves as an important safeguard while balancing administrative efficiency with the security of digital records.
Official UMEED Portal Helpdesk
If you are unable to access your account because of a change in your registered mobile number, you should contact the official support channels.
At the time of writing, the official helpdesk details are:
Toll-Free Number: 1800-11-0150
Email: support-umeed@gov.in
When contacting the helpdesk, clearly mention:
- your name;
- your Waqf details;
- your Auqaf Number, if available;
- your registered email address;
- the previous registered mobile number;
- the new mobile number that you wish to register; and
- the reason why the change is required.
Providing complete information may help avoid unnecessary delays.
For further information relating to UMEED Portal procedures, Waqf compliance, and related legal processes, you may contact our team at +91 9818757665
Frequently Asked Questions (FAQs)
1. How do I change my mobile number in the UMEED Portal?
If you wish to change your registered mobile number in the UMEED Portal, you should contact the official UMEED Portal Helpdesk. As of the date of this article, the publicly available documentation does not describe a self-service feature that allows users to update their registered mobile number directly from the portal dashboard. Your identity and authority may be verified before any change is processed.
2. Can I change my registered mobile number online in the UMEED Portal?
At present, the publicly available user manual does not mention any online option allowing users to independently change their registered mobile number after registration. Users who have lost access to their registered number should seek assistance through the official support channels.
3. What should I do if I have lost the SIM card linked to my UMEED Portal account?
If your registered SIM card has been lost, stolen, or permanently deactivated, contact the UMEED Portal Helpdesk as soon as possible. Be prepared to provide proof of identity, details of the concerned Waqf, and documents establishing your authority to manage the Waqf.
4. Can a new Mutawalli change the registered mobile number?
Yes. The UMEED Rules contemplate situations where a new Mutawalli takes over the management of a Waqf. Once the appointment of the new Mutawalli is established through the appropriate records, the registered contact details may be updated in accordance with the applicable procedure.
5. Why am I not receiving an OTP from the UMEED Portal?
There could be several reasons:
- incorrect mobile number entered;
- poor mobile network;
- inactive SIM card;
- temporary technical issue;
- SMS services disabled;
- the mobile number registered on the portal is different from the one you are using.
If the issue continues, contact the official helpdesk.
6. Can I update both my mobile number and email address together?
Yes. The UMEED Rules recognize that both the registered mobile number and registered email address may require updating. If both details have changed, mention both while contacting the support team.
7. Is Aadhaar mandatory for changing the registered mobile number?
The UMEED Rules do not specifically prescribe Aadhaar as the only acceptable document for updating the registered mobile number. However, the support team may require appropriate identity proof and documents establishing your authority as the Mutawalli before processing the request.
8. How long does it take to change the mobile number in the UMEED Portal?
No fixed timeline has been prescribed in the UMEED Rules or the publicly available user documentation. The time required may depend upon verification of your identity, your appointment as Mutawalli, and the completeness of the documents submitted.
9. Can the State Waqf Board update my registered mobile number?
The exact administrative procedure may differ depending on the circumstances. In many cases, the State Waqf Board may assist in verifying the identity or appointment of the Mutawalli, while the technical update on the UMEED Portal may involve the designated support mechanism. If you are uncertain, contact both the State Waqf Board and the UMEED Helpdesk for guidance.
10. What documents should I keep ready before requesting a mobile number change?
Although requirements may vary, you should generally keep the following available:
- Government-issued identity proof;
- Appointment documents as Mutawalli;
- Auqaf Number (if available);
- Existing registration details;
- Registered email address;
- New mobile number.
Submitting complete information at the outset may help expedite the verification process.
11. Can I register a new account instead of changing my mobile number?
Creating a second account for the same Waqf merely because the registered mobile number has changed is generally not advisable unless specifically directed by the competent authority. Duplicate registrations may create confusion regarding the management and authenticity of Waqf records.
12. What if the previous Mutawalli is deceased or cannot be contacted?
If the mobile number registered on the portal belonged to a previous Mutawalli who is deceased, incapacitated, or otherwise unavailable, the newly appointed Mutawalli should maintain documentary proof of his or her appointment and approach the appropriate authorities for updating the registered contact details after verification.
13. Can one mobile number be used for multiple Waqfs?
The applicable Rules do not expressly clarify whether a single mobile number may be linked to multiple Waqf registrations. Users should follow the registration guidelines issued by the Ministry of Minority Affairs and avoid making assumptions where the portal’s functionality is concerned.
14. Is there any government fee for changing the registered mobile number?
As of the date of writing this article, no specific government fee has been publicly prescribed solely for updating the registered mobile number in the UMEED Portal. However, users should always verify the latest instructions issued by the Ministry of Minority Affairs or the concerned authorities.
15. What if someone else has access to my registered mobile number?
If the registered mobile number is being used by another person or has come under someone else’s control, you should immediately report the matter to the UMEED Helpdesk and request that appropriate safeguards be taken. Delaying such action may expose your account to unauthorized access.
Final Thoughts
A functioning mobile number is essential for accessing the UMEED Portal because the platform relies on OTP-based authentication for login and account security. Losing access to the registered mobile number can make it difficult to fulfil statutory obligations relating to Waqf administration, but it does not necessarily mean that access to the account is permanently lost.
The Unified Waqf Management, Empowerment, Efficiency and Development (UMEED) Rules, 2025 recognize that contact details may change and also contemplate situations involving the appointment of a new Mutawalli. Although the current public documentation does not provide a self-service option for changing the registered mobile number, users should promptly contact the official UMEED Helpdesk, complete the required verification process, and retain copies of all communications for their records.
As the UMEED Portal continues to evolve, additional online account management features may be introduced. Users should therefore regularly check official notifications and portal updates before initiating any request.
This article is intended for general informational and educational purposes only and should not be construed as legal advice. To receive regular updates on Waqf law, UMEED Portal registration, you may join our WhatsApp legal awareness community by clicking here.
